Welcome to the Aussie Gamer eBay FAQ Page.
Welcome to the Aussie Gamer eBay FAQ Page. |
Please click on the below links for answers
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| Pre-Order New Releases Info A Pre-Order is an order for a NEW item that has not been released yet. By Pre-ordering you are guaranteeing your stock for shipment as soon as we receive the We require payment for PRE-ORDERS within the normal payment time of 3-5 days from the The date we provide in the listing, is a Guide to the release becoming available - this can and sometimes will To Put it simply if you are considering ordering a PRE-ORDER item be prepared for the following. Payment made in Advance of release.
An Upcoming special is a sale for an item that will have a price drop on the advertised date. By Pre-Ordering an upcoming special you are guaranteeing your stock at the new ( Cheaper ) price We require payment for PRE-ORDERS of upcoming specials within the normal payment The date we provide is a Guide to the release becoming available - this can and sometimes will To Put it simply if you are considering ordering a UPCOMING SPECIAL item be prepared for the following. Payment made in Advance of release. |
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Can I have your Bank Account details. Yes, Please go to THIS PAGE and we will give you the relevant details What Bank are you with. The commonwealth Bank Of Australia – C.B.A. I have deposited funds into your bank account. Thank you – we should see your deposit in our bank account the next banking day. In some cases it takes a little longer. If you deposit into our account on Friday after 3:00 or Sat or Sunday the earliest we will see this deposit is Tue. I have deposited the correct funds into your account – When will you ship the goods. We will ship the goods within 3 business days of the deposit being verified in our bank account. I have deposited the funds into your bank today please let me know when you have the money. Thanks we send out an automated email when we have confirmed the deposit. I entered the wrong bank account number when I have paid you and just noticed. No problem – Please contact your bank to reverse your payment and please resend to the correct Bank account. Can you give me a little longer to pay. Sure – we can extend you for an extra 5 Days from the Date of Purchase. You have sent me an email asking for further banking info. Please follow the instructions on the email. Do you accept Paypal. Yes we do, Please go to THIS PAGE and we will give you the relevant details Can I Pay You By Money Order Yes, Please go to THIS PAGE and we will give you the relevant details Can I Pay You By Cheque No sorry we only accept Direct Deposit, Paypal or Money order Can I pay You C.O.D. No sorry we only accept Direct Deposit, Paypal or Money order Can I Pay By Sending Cash in The Mail. No Sorry we only accept Direct Deposit, Paypal or Money order |
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For all shipping status enquiries, please contact Australia Post on 13 13 18 and quote your registered or Express post number.
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| Can I cancel my order? Can cancel my order as I no longer want the item. No – when you buy an item on ebay you enter into a contract. If you didn’t want it you should of not purchased it. We follow eBay’s guidelines regarding these matters and will enter into a dispute to recover our monies. If you are prepared to cover our costs we may accept your cancellation request. Can cancel my order as ( things have changed ). No – when you buy an item on ebay you enter into a contract. If you didn’t want it you should of not purchased it. We follow eBay’s guidelines regarding these matter and will enter into a dispute to recover our monies. If you are prepared to cover our costs we may accept your cancellation request. Can you cancel my order as I did not order it. No – when you buy an item on ebay you enter into a contract. If you didn’t want it you should of not purchased it. We follow eBay’s guidelines regarding these matter and will enter into a dispute to recover our monies. If you are claiming that your account was hacked then please provide the copy of the correspondence from ebay confirming this during the dispute process. If you are prepared to cover our costs we may accept your cancellation request. Is there any way I can cancel my order No – when you buy an item on ebay you enter into a contract. If you didn’t want it you should of not purchased it. We follow eBay’s guidelines regarding these matter and will enter into a dispute to recover our monies. If you are prepared to cover our costs we may accept your cancellation request. Back to top |
| Console Game Questions Are your games able to work on Australian consoles. Yes all of our games come form official Distributors . Can I play your games on my modified console. We are unable to confirm if our games will work on modified consoles, as a general rule games that require an online component may not work. I have a console from overseas – will it work with your games. As a general rule, they are not compatible. I am not happy with the game I purchased can I return it for a full refund. No – we only swap over faulty items with the same one. We suggest you make sure the item you are purchasing is what you are actually after. Back to top |
| DVD Questions What region are your DVD’S. Most of our DVD’s are region 4. we do have some disk’s that are all region or region 4 and 2 - Please look at the relevant Item listing for more info. My DVD is skipping or having playback problems. Please make sure that the disk is not marked or scratched. Any marks or scratches on a disk can cause this problem. Back to top |
| Faulty Item questions The Item I have received is faulty. Please make sure that the disk is not marked or scratched. Any marks or scratches on a disk can cause some problems. My PC game installs but when I go to play it doesn’t work - I get a blank screen or it crashes. Please ensure you have the current drivers for your video card and direct X installed. Also check the games official website for any patches. Make sure you have no other programs that may effect the operation of the game loaded at the same time. Ensure the disk is unmarked or damaged. Back to top |
| Feedback Questions I have left Positive feedback for you. Thank you – we will leave feedback for you. I have not received feedback from you why should I leave it for you. We use eBay’s automated feedback system. This system will automatically leave positive feedback for you once you leave positive feedback for us. I have left feedback for you but you have not left any for me. On rare occasions the automated system on ebay fails to leave feedback. Contact us and we will fix it. I am not happy with your products or service and I plan to leave NETURAL or NEGATIVE feedback. We pride ourselves on our customer service – if something has happened that has caused this we suggest that you contact us and give us a chance to fix it. Communication is the most important thing in solving problems. Leaving Negative or Neutral feedback doesn’t help solve the problem. Of course if we don’t help solve the problem you are well within your rights to leave what feedback you wish. I have accidentally left the wrong feedback for you – How can I fix this. Contact us and we can enter into a mutual agreement to have it removed – it’s a simple and painless process that has no negative effects on you. I want to check you feedback to see what kind of seller reputation you have. Simply go to any of our auctions and click on the number after our name. Back to top |
| International Questions Do you ship internationally NO - we only ship to Australia. I am based overseas and wish to purchase a gift for someone in Australia can I do this with my non Australian Ebay account. NO – Unless you have an Australian ebay account and can deposit funds into our Australian Bank account we cannot help you. If I arrange my own courier to pickup from you and then ship to me overseas can you supply me product. NO – Unless you have an Australian ebay account and can deposit funds into our Australian Bank account we cannot help you. Back to top |
| Item not received Questions I have not received my order yet. For all shipping status enquiries, please contact Australia Post on 13 13 18 and quote your registered or Express post number. For registered post Online Enquiries - Please go to http://www.ausposttracking.com.au/ If you do not know your registered post number - CLICK HERE I paid for express post and I don’t have my delivery. Australia Post only Guarantees Next Day Delivery to select locations. Please see the Australia Post website to check if you are in these locations. Back to top |
| PC Game Questions My PC game installs but when I go to play it doesn’t work - I get a blank screen or it crashes. Please ensure you have the current drivers for your video card and direct X installed. Also check the games official website for any patches. Make sure you have no other programs that may effect the operation of the game loaded at the same time. Ensure the disk is unmarked or damaged. Will your PC games work on my computer. We suggest that you go to the official website for the game you are planning to purchase to see if it’s specifications will work on your PC before you purchase. If I purchase a PC game from you can you email me the CD-Key No I have purchased an item where you say you will email me the cd-key where and when will you send it. When we offer an item for sale in this way we will email you within 3 business days of your payment being received into our account to your registered ebay email address. Back to top |
| Item Pickup Questions Do you allow pickup for purchases NO - Sorry we do not allow pickup for purchases Back to top |
| Damaged Item Questions My item was damaged when I received it. If you contact us within 14 days of the shipping email we will assist you. I Purchased an item form you over 14 days ago and I have just opened it and noticed it is damaged. In most cases we cannot help you – If you feel that you have a valid reason for this please contact us. Back to top |
| Email Questions I have sent you an email – and you have not replied. We do not reply to emails sent ebay@aussiegamer. I keep getting Payment reminder emails for you. This happens when we have not been able to identify your payment due to you not leaving the correct information. Ebay automatically sends these emails until we have marked your auction as payment received. Please contact us include all the payment information we have requested. I have received an email from ebay stating you have entered into a dispute. This happens when we have not received you payment in the allocated time. If you plan to pay for the item or have paid please contact us I have not received any emails for you. We will always send emails to your registered eBay email account. Please ensure that this information is correct and that you have a valid and working email address for this account. A good way to check this is send an email to yourself. You have sent me an email asking for further banking info. Please follow the instructions on the email. Back to top |
| Price Questions If I buy more than one item can you combine shipping Yes – We only charge $4.95 per item after the initial postage charge. If I purchase more then one item can you provide a discount. The only discount we can offer is a reduction to $4.95 in postage for each extra item purchased – we cannot alter our buy it now price. Can you provide me with Wholesale Pricing. NO – Sorry we are not setup for wholesale operations. Back to top |